Privacy Policy

Optimal: Resilient Leadership
17–18 February 2027

Last updated: 28-10-2026

1. Who we are

Neish Ltd is responsible for how your personal information is used in connection with Optimal: Resilient Leadership.

For privacy enquiries or to exercise your data protection rights, contact:

2. Information we collect

When you register for the programme or communicate with us about your attendance, we collect:

  • Your name, email address and phone number.

  • Your employer and job title.

  • Any dietary requirements or accessibility requests you choose to provide.

  • Your registration and attendance details.

  • Your marketing preferences.

  • Any feedback you choose to give us about the programme.

Dietary and accessibility information may reveal sensitive information about your health, disability or religious beliefs. Please tell us only what we need to know to make suitable arrangements; you do not need to provide a detailed medical history or diagnosis.

3. Why we use your information and our lawful bases

Purpose

Lawful basis

Managing your booking and attendance, answering booking enquiries, and sending essential event information

Contract, where you book directly with us: processing necessary to enter into or perform our agreement with you. Where your employer or another organisation books your place, legitimate interests: our interest in administering the booking and delivering the programme to the intended attendee.

Arranging dietary or accessibility support using the information you choose to provide

Consent. Where the information reveals health, disability, religious beliefs or other special-category information, we also rely on your explicit consent under Article 9(2)(a) of the UK GDPR.

Inviting you to complete a feedback survey and using your responses to evaluate and improve the programme

Legitimate interests: our interest in understanding participants’ experiences and improving our training. Taking part is optional.

Sending emails about future Neish events

Consent, given through a separate optional marketing opt-in. You do not need to agree to marketing to attend this programme.

You can withdraw consent at any time by emailing office@neish.co.

Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. If you withdraw consent to our use of dietary or accessibility information, we may be unable to make or continue the relevant arrangements. We will discuss this with you where possible.

4. Who receives your information

Access within Neish Ltd is limited to people who need the information to organise and deliver the programme.

We use Google Forms to collect registration information. Google processes information through the service used to operate the form and store responses.

We share the minimum information needed with the venue hotel, [Norton House Hotel, Edinburgh], to arrange catering and accessibility support. Where possible, we provide requirements without identifying individual attendees. Where identifying information is necessary, we limit what we share to what is needed to make the arrangements.

We do not sell your personal information or provide it to other organisations for their marketing.

We will not:

  • Take photographs or record sessions.

  • Publish a delegate list.

  • Share attendees’ names or organisations with other guests.

5. How long we keep your information

We apply the following retention periods:

  • Registration and attendance information: up to two years after the event.

  • Dietary requirements: up to six months after the event.

  • Accessibility requests :up to six months after the event.

  • Identifiable feedback responses: up to two years after the event.

  • Marketing contact details and consent records:up to two years after the event.

If you unsubscribe from marketing, we will stop sending it. We may retain a minimal record of your opt-out so that we can respect your preference.

At the end of the relevant retention period, we delete the information securely or anonymise it so that it no longer identifies you.

7. Your choices and information needed to attend

We need your name and a reliable contact email address to manage your place and send essential information. If you do not provide these, we may be unable to process your registration.

Providing dietary or accessibility information is optional. However, without relevant information we may be unable to arrange suitable catering or support.

Feedback and future-event marketing are optional and do not affect your booking.

8. Your data protection rights

Depending on the circumstances and the lawful basis used, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate or incomplete information.

  • Ask us to erase your information.

  • Ask us to restrict how we use it.

  • Receive certain information in a portable format.

  • Withdraw consent where we rely on consent.

Your right to object

You can object to processing based on legitimate interests, including our use of your information for programme evaluation. We will consider your objection in accordance with data protection law.

You can object to direct marketing at any time, and we will stop using your information for that purpose.

To exercise your rights, email office@neish.co.

9. Complaints

If you have concerns about how we use your information, please contact office@neish.co.

You also have the right to complain to the Information Commissioner’s Office, the UK’s data protection regulator. You do not need to contact us first. ICO website: ico.org.uk